Frequently Asked Questions
Everything you need to know about shopping at Toby's Sports.
What payment methods do you accept?
We accept various payment options including credit/debit cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for selected areas.
How long does shipping take?
Standard delivery within Metro Manila takes 3-5 business days, while provincial orders typically arrive within 7-10 business days.
Can I return or exchange my sports gear?
Yes, we offer a 7-day return and exchange policy for items in original, unused condition with tags and packaging intact. Please keep your official receipt.
Are your products authentic?
Absolutely. Toby's Sports is an authorized retailer for all brands we carry, including Nike, Adidas, Wilson, and Yonex, ensuring 100% product authenticity.
Do you offer equipment assembly?
For large fitness equipment like treadmills and stationary bikes, we offer professional assembly services within Metro Manila. Contact our support team to schedule an appointment.
How can I track my order?
Once your order has been dispatched, you will receive an email notification with a tracking number and a link to our courier's tracking portal.